Guarantees

These days it's hard to separate diamond guarantees from different jewellers, but we are proud to state that we were the first to put a diamond guarantee together almost 40 years ago. We proudly pioneered the industry's first comprehensive diamond guarantee. Has it gone to our heads? Hardly, but it has fired us up to continue to lead the way and do more. Rodan Jewellers Protection Plan continues to strive to offer the best; free lifetime rhodium, free lifetime sizing, and other unmatched advancements are now included, for free of course! We're here for you!

 

The Rodan Jewellers Exclusive Diamond Guarantee

Introducing our most comprehensive Protection Plan yet:

  1. Lifetime warranty for loss of your original diamond(s) due to manufacturer’s defects.
  2. Two year warranty for defects in quality, materials or workmanship.
  3. Free lifetime cleaning and mount checks on all jewellery.
  4. Free lifetime re-sizing. Fit is one of the most important comforts of your ring, so as you change with time, your ring should too.
  5. Lifetime opportunity to trade up to increase the size or quality of the diamonds, allowing full purchase price credit towards your trade up. We always provide information and options for you when considering upgrading your diamond. There is no minimum requirement; we believe any extra investment should be your choice to make, not the jeweller. 
  6. Free lifetime rhodium plating while-you-shop. This extraordinary offer is available for any white gold diamond jewellery.

Please see sales associate in store for further details and conditions.

 

Satisfaction Guarantee

Rodan Jewellers proudly stands behind every purchase from our store, we want you want to absolutely love your purchase! We offer a straight forward yet reassuring return policy, making sure that your satisfaction is fully guaranteed for every purchase.

Simply bring in your unworn and unaltered item in new condition along with proof of purchase within 90 days for your choice of a full refund, exchange, or credit note. Please see store for complete terms and conditions.

Every service and custom order that we provide also includes a full one year guarantee against defects in materials, quality, or workmanship.

 

Watches

Rodan Jewellers proudly offers our exclusive FREE lifetime battery replacement policy, watch band adjustments, and one year extended warranty for every watch we sell. This exclusive benefit is over and above all manufacturer’s warranties, which can processed for your convenience at Rodan Jewellers, an authorized service centre for all brands we carry.