Rodan Jewellers

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I am writing to you to thank you for the AMAZING service I got yesterday in your Brentwood Store. Joselyn was exceptionally awesome and thanks to her professionalism and dedication, I found my dream ring!! I wanted to tell the whole company how special she is and I'm sure you ... you guys already know!! She treated me like family and made me feel so special given the fact that my fiancé couldn't be here with me to pick out the ring. We had a terrible experience at Michael Hill and have no regrets that we chose Rodan Jewellers. I'm sure that you guys will continue this service and even though I'm moving to Alberta in a few months, I will come back to get it cleaned etc. Again, thank you Joselyn and the entire team who worked so hard to give me my ring yesterday. I will definitely tell everyone I know about you guys. Read More
I needed a sentimental piece of jewellery repaired quickly and Rodan delivered. Staff really followed through. I was very happy with the restoration of my husband's 51 year old Baptismal chain and pendant. I will be back for future repairs and to browse their well stocked stored. Read More
My wife and I had our wedding rings stolen from another Jewellery store and our Insurance company referred us to Rodan Jewellers for replacements. We were pleasantly surprised to find that this family owned business gave us the most remarkable service we have ever had. After several visits for diamond ... for diamond selection, fittings etc. my wife actually starting crying when presented with her ring. We found the staff to be exceptional in knowledge as well as outstanding customer service and felt as if we were part of their family. We highly recommended Rodan Jewellers to all our friends and family and we will continue with them for all our Jewellery needs in the future. Read More
My partner and I were shopping for wedding ring but not finding the perfect one for us. We visited Rodan Jewellers in Brentwood and chatted with Mitchell. I am so glad we did! The process of creating a one of a kind ring was a pleasure every step of the ... way. Together we created the design and Mitchell created the ring - just gorgeous. He is professional, knowledgeable, super friendly, endlessly good natured and always offering great suggestions. If you are looking for design, creativity, skill and knowledge - I recommend Rodan Jewellers without hesitation. Thanks Mitchell for making the creation of our spectacular ring a wonderful part of our story. Best, Carol and Bob Read More
Trust, Confidence & Reliability. Those three words sum up my experience with the Team at Rodan Jewellers. Mitchell was able to create a custom engagement ring for my wife that surpassed my expectations. That moment in life when you decide to take the leap and propose is a emotional one. ... & his team helped me thru it each step of the way. They took the stress of it all of my shoulders and I trusted that they would make my dreams come true. We also went back and got custom wedding bands made as well. The team at Rodan takes a personal approach. When I walk thru their doors I'm greeted by name and made to feel unique. That's a rare thing to find in customer service these days. Rodan is my go to Jeweller and I wouldn't hesitate to send any of my friends there as well. If you have the time and want to get creative, I would strongly suggest to get a custom creation made & designed by Mitchell. His eye for design and detail is unmatched. Read More
We had been looking for engagement rings for awhile but after meeting Sergey, Rob and the whole Rodan Jewellers team, their customer service had us returning and we knew we wouldn't shop anywhere else. They were patient, knowledgeable and understanding of our needs and desires. This friendly, courteous and professional ... remained over our numerous visits. We were never pressured and Sergey's commitment to our satisfaction was his most important focus. We can't say enough positive things about our beautiful Tacori engagement ring and matching band. It is stunningly beautiful! Sergey made it all possible! Thank-you for being a part of this memorable experience! It made the ice castle proposal even more special! Read More
We had a beautiful 1.52 carat loose diamond that we wanted to have set. The staff at Rodan at Brentwood, Burnaby were extremely helpful. We told them what we had in mind and the staff helped us to see what it would look like. The end product was done in ... a matter of hours and we were extremely pleased and delighted with the workmanship. We enclose a photo and recommend this jewellery shop to everyone! Read More
This is the best jeweller ever! I got my GORGEOUS Hearts on Fire platinum engagement ring from here and they made me feel so special! Today I got it sized down (for free) on site in under an hour! Thank you so much Mitchell for your professionalism and service! We ... will certainly be coming here for our wedding bands! -Nik ki Read More
Can't say enough wonderful things about Rodan Jewellers. Where do I begin! Their customer service goes above and beyond what I imagined. Their expertise in the industry and attention to detail are what make them such a successful business. Their selection of exclusive name brand jewellery is wonderful. The list ... is wonderful. The list goes on and on. I would highly recommend Rodan Jewellers to anyone and would never go anywhere else. I love my Tacori ring! Thank you Rob and Mitchell. Read More
I'm not a very creative person but with Mitch's help a beautiful ring came to life. Mitch has such a great passion for what he does and it shows in his work. My ring was hand-crafted and made with so much love and care, I'm very happy with how it ... turned out! Thank you Rodan! Read More
Mitchell is professional, knowledgable, and skilled craftsman. He custom made a ring for me, couldn't be happier with the result. Would definitely return and recommend to others!
We came to Rodan after a few horrible experiences through big box stores and private jewelers. Alex never pushed us into anything or tried to make a sale. He was honest and very knowledgeable. He made our ring experience one that we will never forget. He spent a lot of ... time listening and giving us answers and suggestions to any concerns. He didn't try to upsell or pressure us into something over our price range. I can't say more than enough great things about Alex. Thank you Alex. I love my ring. It's perfect. Read More
I love Alex at Rodan! He has been incredibly patient and accommodating to my never ending questions and changes. He even gave my bf some of his lunch because I took a life time and a half to choose my ring. Such amazing customer service and we're definitely getting our ... wedding bands from here with Alex in the future. Mitchell was also very knowledgeable with diamonds and answered all our questions without any pressure. Thank you for everything guys! Read More
Excellent selection, friendly and helpful staff. I bought my wife's engagement ring here as well as our wedding rings. They have resized my wedding ring twice free of charge!
My fiancé and I purchased our wedding bands at Rodan Jewellers and my engagement ring was purchased here as well. Every experience at this location has been exceptional! My two rings are Tacori and they are breathtakingly beautiful. The engagement ring purchase probably couldn't have happened without Mitchell's help - ... he had a ring made & shipped from California all within our one week window before heading back to the UK. Sergey helped us pick out our wedding bands and his assistance and customer service was superb. Thank you Rodan for our wonderful rings that will last a lifetime! Read More
This store is awesome! I still can't believe the amazing customer service provided by this location and affiliated pandora stores. In particular, Mitchell drove all the way out to Surrey to pick up some items from the Guilford Pandora store because they were out of stock at the Brentwood mall ... Going above and beyond my expectations is an understatement! Ryan is very knowledgable about the entire Pandora collection, and offers great design advice. What's awesome is that I get the same excellent service when buying a single charm or an entire Pandora bracelet. Read More
Quite possibly the best customer service we've ever received, EVER. Alia is awesome; she is thorough, energetic and gives great advice when you ask her for her suggestion, and she always follows up - highly recommend her as she really works hard to get you what you want, and trust ... me I am not an easy going customer in any way. Mitchell the gemologist is very knowledgeable, approachable, and honest with his feedback. I came in with my heart set on a very thin band for my engagement ring, and Mitchell suggested that the thin band would case my ring to turn a lot due to it being too top heavy and suggested different alternatives but ultimately left the decision up to me. He wasn't upselling or anything, he just wanted me to make an informed decision and I couldn't be happier with the outcome! Also Alex and Rob are easy to work with, and Rob clearly has years of expertise in the jewelry industry. Another highlight is the store always holds special events for their email subscribers; I highly recommend you go onto their website and subscribe via email as these events usually come with snacks, drinks and most importantly, they always offer either a discount or a gift card after $500+ of purchase towards the next purchase so it's perfect for those planning their wedding like us, or if you're buying a jewelry for your significant other. Although their location is far away from where we're located, we are always happy to make the trek out to Brentwood Centre because we know there will be expertise and excellent customer service awaiting us. I highly recommend Rodan for all your jewelry needs because they always go above and beyond for their customers. I'm really wowed at all they do and the events they throw, and I love supporting a family business, so kudos to that! PS, their packaging is gorgeous! They put our ring in a ring box, then into another box wrapped with ribbons and then into a bag, tied off with another ribbon! Very pretty to say the least. Read More
Amazing service every time!!! They genuinely care that you find exactly what you are looking for. They are not pushy and let you take your time! I also love how knowledgeable and passionate they are. Highly recommend. Read More
"When I was looking for the perfect engagement ring for my girlfriend, I happened to stop by Rodan Jewellers as one of my first stops to get the ball rolling and just get a feel for the whole process. I was so blown away by the team that I ultimately ... decided they were going to be my guys; from start to finish, Mitchell and his staff helped me find and customize a beautiful sapphire engagement ring that my now-fiance loves and cherishes. I felt so comfortable throughout this once-in-a-lifetime kind of purchase and will be coming back to pick out my wedding bands soon. I whole heartedly recommend Rodan to all my friends and I'd like to thank Mitchell, Alex, and Sergei especially for their patience and their help." Read More
"My husband-to-be and I recently purchased both of our wedding bands from the Brentwood Rodan Jewellers location. We had top notch service from Sergey, who emailed quotes and information to us, helped us find the matching band for my engagement ring, and suggested brands to my husband-to-be to research for ... men's wedding bands. We really appreciated the time taken to get all the information to us, and the care that was given to find the right rings for us both. Thank you so much for excellent customer service!" Read More

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