Do you need help? Please call us at (604) 298-1880.
Hours & Directions
If you are unhappy with your purchase items may be returned within 90 days of the purchase date for your choice of refund, exchange or store credit with no expiry. Merchandise must be in original, unaltered and unworn condition and accompanied by original receipt, packaging, documentation and all warranty cards and booklets intact. Closeouts, clearance items, special orders, service work, altered (including sizing) and custom orders are not returnable or exchangeable. Gift certificates are not redeemable for cash. All refunds must be returned to the same card or method of purchase as set-out on the original receipt. Returns only accompanied by gift receipts may be exchanged only. We reserve the right to accept non-bill exchanges at our sole discretion. Non-bill exchanges may be applied towards any promotion or sale, and the value will be set at the lowest price offered in the previous 150 days.
Rodan Jewellers proudly stands behind every purchase from our store, we want you want to absolutely love your purchase! We offer a straight forward yet reassuring return policy, making sure that your satisfaction is fully guaranteed for every purchase.
Simply bring in your unworn and unaltered item in new condition along with proof of purchase within 90 days for your choice of a full refund, exchange, or credit note. Please see store for complete terms and conditions.
Every service and custom order includes a full one year guarantee against defects in materials, quality, or workmanship.
We extend all manufacturers' warranties by an additional year at no extra charge. All diamond jewellery is protected by our comprehensive Diamond Protection Plan (see below) which we proudly innovated for the entire jewellery industry over 40 years ago.
Every watch purchase is backed by Rodan Jewellers exclusive free lifetime battery replacement policy, free watch band adjustments, and free one year extended warranty, by our own watchmaker. This exclusive benefit is over and above all manufacturer's warranties.
Repairs & Service Work:
All repairs and service work are warrantied for a period of one year against defects in materials and workmanship due to normal wear and tear. Liability for any damage shall be limited to actual cost to repair the work performed. Rodan Jewellers shall not be responsible for; stone identification/stamps, unknown or mysterious loss or disappearance of any item or component thereof, pre-existing/unrelated condition of jewellery at time of receipt (other than service work specifically identified); altered, treated, unstable, or enhanced diamonds/stones; and/or pieces that are unmarked or marked incorrectly. Rodan Jewellers is not responsible for items left beyond 90 days.
Rodan Jewellers proudly pioneered the jewellery industry's first fully comprehensive diamond guarantee over 40 years ago.
1. Lifetime warranty for loss of your original diamond(s) due to manufacturer’s defects.
2. Two year warranty for defects in quality, materials or workmanship.
3. Free lifetime cleaning and mount checks on all jewellery.
4. Free lifetime re-sizing. Fit is one of the most important comforts of your ring, so as you change with time, your ring should too.
5. Lifetime opportunity to trade up to increase the size or quality of the diamonds, allowing full purchase price credit towards your trade up. We always provide information and options for you when considering upgrading your diamond. There is no minimum requirement; we believe any extra investment should be your choice to make, not the jeweller.
6. Free lifetime rhodium plating while-you-shop for any white gold diamond jewellery.
Rodan Jewellers Protection Plan continues to offer the best protection plan in the industry. Free lifetime rhodium. Free lifetime sizing. No trade up qualifiers or fine print. And all is always for free of course! We're here for you.
Please see store for further details and conditions.
We love to clean your jewellery (ultrasonic and steam) and check the settings free of charge at any time. We recommend this being performed every six months at a minimum. Rodan jewellers is not responsible for damage to jewellery or loss of stones due to worn settings, setting problems, poor workmanship or materials, or unstable stones.
Canada Post (2-4 days, Canada only)
DHL (3-6 days, USA only)
Orders over $500CAD (2-3days)
For locations outside North America please contact us for shipping costs.