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I was visiting your beautiful store on the afternoon of Dec 23, 2020. THANK YOU SO MUCH FOR THE WONDERFUL SERVICE. You were the only store I could find that had a necklace with a heart that could be inscribed with the word Mum. ALL your staff, especially, Jocelyn, went ... out her way to get the chain and pendant just right AND to inscribe it while I waited. I give your store a 10 for service and inventory. Everyone have a great Christmas holiday. -Rick Read More
We can’t thank you all enough for your help, expertise, and attention to detail. Michael and I love our rings, and they are something we will cherish for the rest of our lives. Read More
Big thank you to Mitchell and staff for taking amazing care of resizing, resetting and engraving my engagement ring. They came highly recommended from family so knew my ring would be safe there. I was blown away by how well it turned out and got it back within a few ... hours. I'll be back when I'm wedding ring shopping for my fiance and any other jewellery needs. Read More
Mitchell and Brian have really shown their expertise in making this masterpiece of a ring. They are so patient, kind, and professional. I really feel I can entrust them with my jewellery and bringing my vision to life. Customer service top. Highly recommended!
I legit must have gone to 10+ stores in my search for the perfect engagement ring. All of them just seemed the same - UNTIL RODAN! Honestly BY FAR a world of difference from the rest. As soon as you step in the store, and someone greets you, you feel ... they are on your team. Brian went waaaay above and beyond - unreal experience. The ease and fun he made the selection was tops. Highly recommended - and I will be back. Five Stars. Read More
I would like to give a big thank you to Rodan Jewellers for putting together the perfect engagement ring for my fiancée. Ive visited nearly all the top rated jewelry stores in the lower mainland, and ended up going with Rodan. I walked into the store one random evening and ... met Alex who was very nice and knowledgeable. Our initial conversation really got my interest in exploring what Rodan had to offer, and I loved how genuine his approach was in helping me find the right stone while considering everything on my checklist. I‘m a very picky person and was under a massive time crunch and needed a ring done in a matter of a few weeks to propose on a trip.. Alex made sure to consider all the specifics i wanted in a diamond and brought in a handful of options until i found the right one that i was drawn to. I decided to go the custom route when it came to the ring itself, and Mitchell was awesome from the start to the finish. I sat down with him and provided some pictures of a design i wanted and he made it happen. He made me a part of the whole design process which i loved. Getting close to my deadline to go on my trip, i made some last second requests to make some changes to the ring design. Rob and Mitch went above and beyond for me to make sure that i was 100 percent happy with the final product and had the ring done for me right on time. I cant say enough good things about my experience at Rodan. Thank you Alex, Mitchell and Rob for all your patience and effort in making the perfect ring for my fiancée! She absolutely loves it. Read More
I can't recommend Rodan Jewellers and the team enough! Special thanks to Deborah who has been so patient with us throughout! I went to at least 3-4 places to pick out my own engagement ring and I found a beautiful piece at Tiffany & Co, which was way over our ... budget (~$30K). Two friends of mine who both got their e-rings and wedding bands from Rodan told me to go check them out and ask them to make a custom ring with the design I like, so I brought in bunch of photos of the ring I wanted and Deborah helped us through the entire process to create my beautiful ring. She is so friendly and knowledgeable, and she always emailed me back within less than half hour whenever I had questions or wanted to change things. After series of meetings to check the design on paper, the CAD design, and a 3D wax mold, I finally got my ring and I am beyond happy. It looks like the ring I've always wanted but better! I can't stop staring at this beautiful ring all day, and the diamond Deborah found us is absolutely flawless and goes perfectly with the ring. Thank you again to Deborah and Rodan Jewellers! I'll be back soon to make our wedding bands :) Read More
This is the only jewellery store you need. Rodan Jewellers is exceptional and full of talent. I own quite a few odd pieces that they have managed to enhance, improve or repair. If you're smart, you won't go anywhere else for sales, repairs or any jewellery related issues.
This place is amazing!! My fiancé proposed to me just before we had plans to fly to Toronto to see his family. The ring was too big and I desperately wanted to get it resizes before my trip. I called around some other jewellers who said it would take 2-3 ... weeks before I could get my ring back. I took the ring to Rodan to see what they could do and let them know my story. Joselyn helped me pick a size and looked at the ring before telling me they could get it done in 3 days. I dropped my ring off only to get a call the NEXT day saying my ring was ready. I am so happy that they rushed the job so I could have my ring to show my fiancé’s family. Thanks to the team here at Rodan! Read More
I legit must have gone to 10+ stores in my search for the perfect engagement ring. All of them just seemed the same - UNTIL RODAN! Honestly BY FAR a world of difference from the rest. As soon as you step in the store, and someone greets you, you feel ... they are on your team. Brian went waaaay above and beyond - unreal experience. The ease and fun he made the selection was tops. Highly recommended - and I will be back. Five Stars. Read More
Had a great experience! Rodan Jewellers were very helpful and accommodating during the whole process. I cannot thank them enough! The ring turned out amazing. Wonderful craftsmanship + customer service :) Read More
Brian is the best, he has been an absolute angel in helping us find our dream jewellery. The products and custom services at Rodan are incomparable to majority of other jewellery retailers, but between Brian and their goldsmith Mitchell, Rodan is a major winner.
Rodan Jewellers have been absolutely amazing throughout our engagement and wedding process! Thank you Brian for being patient and helping us find the perfect rings!
Hats off to Rodan Jewellers! First of all I would like to start out with a big thanks to Brian. He was very kind, professional and knowledgeable. He helped me with a custom made ring for my "now" Fiancee. On a Monday early evening I walked into Rodan and was ... greeted by Brian. I told him that I need an engagement ring by Friday as I was going to propose to my girlfriend on our Hawaii trip. We had a little chuckle about how late notice it was but with all jokes aside he took matters into his hands and made the magic happen. He came up with the idea of going with a Custom made ring. Without hesitation Brian simply asked for a design that I had in mind and went straight to work. He made up a schedule and ordered some diamonds for me to choose from. He even educated me about engagement rings and walked me through the process of design/material/stones. Aside from having great customer service and friendly staff, Rodan really pulled this one out of the bag as they were able to have a custom Engagement ring made for me within 5 days. 5 days! I picked up the ring Friday morning and I couldnt be happier. When I saw the ring I knew that I made the right choice. After coming back from our trip, my Fiancee fingers must have shrunk. Rodan took in the ring and resized it with no questions asked. Thank you to the staff of Rodan Jewellers and for making dreams come true. Read More
Amazing customer service. Polite and very knowledgeable. They care for my jewelry as if it was their own, which makes me trust them and come back for everything I may need. I have stones that have long history and are very special to me. I don’t see myself handing their ... care to anyone other that the Rodan team. Read More
This place is amazing! So accommodating, and professional- and their work is very very good. Their customer service is excellent- I will definitely return and refer people to go here. It is so nice having every point of contact when you enter or call be extremely knowledgeable and dedicated. The ... pricing was very reasonable; and they truly delivered! Highly recommend getting your jewelry fixed; or resized- and they had some beautiful stock at decent prices. Check it out guys! Read More
They were very helpful and very very nice there I would buy from here again
Thank you to the Rodan team for helping me with my unique situation. Their goldsmith, Mitchel, went above and beyond with my ring sizing and I am very pleased with the results. I will be a return customer for sure!
Great experience! Fantastic, very knowledgeable Goldsmith. Had a diamond set in a setting. They have a microscope on site so you can see your perfect stone. Will be my “go to” jewelry shop from now on!
Had the best experience with Rodan Jewellers! From the moment I walked in, to the moment I walked out with my newly resized, and re-clawed family heirloom ring; overall - couldn't have been more impressed with the quality of work and service. The staff were so friendly. I can't recommend ... these guys enough. They are fantastic!! Read More
This was the most pleasant big ticket retail purchase I've ever made. I was shopping for an engagement ring and a friend recommended a Tacori ring. I called Rodan Jewellers and spoke with Alex who was very courteous, knowledgable and spent a significant amount of time answering my many questions. ... He made a great first impression so I proceeded to book an appointment the following day. We spent almost 2 hours looking at several different rings, diamonds and settings. I was overwhelmed but he was very patient and with his knowledge and experience he helped me find the perfect ring and stone. My fiancee loves the ring and receives countless compliments. Thank you Alex! Amazing team as well, Mitchell and the owner were also very helpful and made this a very positive experience. I can't say enough good things about them. Read More
We've been going to Rodan for years now. From purchasing our engagement rings to wedding bands, now onto jewellery for our baby, we have had nothing but positive experiences. We recently had Mitchell make our baby her first pair of diamond earrings and they turned out amazing. Excited to continue ... going here for years to come! Read More
I had such a great experience at Rodan Jewllers. Brian made the design process so much fun and Mitchell added the finishing touch to make my ring perfect! I love it! I highly recommend them! Read More
We fall short of words to describe our amazing journey with Sergey at Rodan Jewelers. My fiancé and I came to Rodan Jewelers about 2 years ago to pick out an engagement ring. Sergey was very patient and in our first meeting spent 4-5 hours with us explaining every little ... detail and answering every question we had. We didn’t buy anything but visiting Rodan Jewelers few times after that. There were few visits where Sergey was off but the other Jewelers knew not to overstep and didn’t push us to purchase anything. Last month my fiancé went in after 2 years to place an order and Sergey was off from work but he came into work and helped him for 5 hours to finally place an order. The ring came out beautifully and is perfection. We highly recommend going to Rodan Jewelers they understand couples and their needs! Thank you Sergey and Rodan Jewelers for making such a beautiful Ring I will cherish for a lifetime! Read More
Simply the best! My entire experience with Rodan and their staff was professional, courteous and prompt. I approached them and inquired about making a custom engagement ring for my fiance (She said yes!) and Mitchell and his team made me feel so relaxed, answered all my questions with insightful detail ... and educated me on the topics I may not have asked about. I demanded a lot of the team at Rodan and we went back and forth on design versions multiple times. The team treated every request with respect and maintained their high-level of compassion and excitement throughout the process. If you've come this far, here are some other things you should know: These guys are experts and professionals, but they will make you feel right at home. Pricing is fair and honest. Most of all, the price was well worth it - the engagement ring that was made for my fiance is breathtaking. If you're a good person looking for amazing jewellery, Mitchell and his team are the best. Read More
Jocelyn was super friendly and helpful. I wasn't sure what I wanted from a wedding band, so she happily walked me through the different styles and materials. I returned a few weeks later and she recognized me right away, and was able to help me narrow down my idea to ... the perfect band! I had some concerns about sizing but Jocelyn was very knowledgeable and understanding - now I have a ring I am super pleased with! Read More
We drive out to Burnaby from downtown Vancouver just to visit this jewelry store. Everyone is super down to earth here and knowledgeable. We’ve been helped by almost all the staff and they’re all amazing. Huge shout out to Sergei, Mitchell and Alex for always being such great help and ... being honest about things without trying to upsell; I hate it when places do that because it seems disingenuous but Rodan doesn’t do this which is great! Anyway we’ve purchased our engagement ring setting, diamond rings, wedding day of gifts and anniversary gifts here because we love their service and after care so so much; they replate your white gold jewelry annually for free once a year if you buy from them. They also replace any lost melee diamonds if you get your rings with these melee diamonds checked twice a year. They also have events where you get gift cards or tax back from your purchase so I’d check them out especially during those times. Seriously love them! Keep up the great work! Read More
Rodan Jewellers is by far my favourite jewellery store. Not only did my husband create a custom Tacori engagement ring with Rob to propose to me with (and kept it a complete secret!), we also found the perfect Tacori wedding band for my husband and worked with Mitchell who handmade ... my wedding band. Both my husband and I are so happy with our rings and our experience working with the Rodan Jewellers family. Their service, care and timing went above and beyond our expectations making our proposal and wedding day incredibly memorable. To this day, every time I stop by they clean my rings and make them sparkle like new as a free service! Thank you team Rodan! We look forward to visiting again soon. :) Read More
I definitely highly recommend Rodan Jewellers! I have had two beautiful custom Charles & Colvard Moissanite rings and a pendant designed and handmade by Rodan Jewellers. The quality of the workmanship, design and styling of each are outstanding and I love them. Mitch created unique pieces that I will treasure ... for my lifetime. Rodan truly knows how to take their customer’s vision and make a beautiful piece of jewellery. I have also purchased several pieces of standard jewellery (watches, chain, man's necklace) and had multiple pieces of jewellery repaired by Rodan – they are quick and exact and I appreciate their great, friendly service, they always treat me like family. They are on top of the newest styles and have awesome brand-name lines. Rodan Jewellers always seem to have and know exactly what you need - you should go see them! Read More
Thank you for the excellent service we received from Rodan Jewellers! You worked a special magic and created a beautiful masterpiece that glimmers and sparkles ! The custom design is just exquisite and I am so happy to wear my special engagement ring. Thank you to all the staff - ... especially Mitchell the designer. Your hard work is my benefit and I am ever grateful for your attention to detail in the design. Read More
I am writing to you to thank you for the AMAZING service I got yesterday in your Brentwood Store. Joselyn was exceptionally awesome and thanks to her professionalism and dedication, I found my dream ring!! I wanted to tell the whole company how special she is and I'm sure you ... guys already know!! She treated me like family and made me feel so special given the fact that my fiancé couldn't be here with me to pick out the ring. We had a terrible experience at Michael Hill and have no regrets that we chose Rodan Jewellers. I'm sure that you guys will continue this service and even though I'm moving to Alberta in a few months, I will come back to get it cleaned etc. Again, thank you Joselyn and the entire team who worked so hard to give me my ring yesterday. I will definitely tell everyone I know about you guys. Read More
I needed a sentimental piece of jewellery repaired quickly and Rodan delivered. Staff really followed through. I was very happy with the restoration of my husband's 51 year old Baptismal chain and pendant. I will be back for future repairs and to browse their well stocked stored. Read More
  • - MJ
My wife and I had our wedding rings stolen from another Jewellery store and our Insurance company referred us to Rodan Jewellers for replacements. We were pleasantly surprised to find that this family owned business gave us the most remarkable service we have ever had. After several visits for diamond ... selection, fittings etc. my wife actually starting crying when presented with her ring. We found the staff to be exceptional in knowledge as well as outstanding customer service and felt as if we were part of their family. We highly recommended Rodan Jewellers to all our friends and family and we will continue with them for all our Jewellery needs in the future. Read More
  • - John & Mary
My partner and I were shopping for wedding ring but not finding the perfect one for us. We visited Rodan Jewellers in Brentwood and chatted with Mitchell. I am so glad we did! The process of creating a one of a kind ring was a pleasure every step of the ... way. Together we created the design and Mitchell created the ring - just gorgeous. He is professional, knowledgeable, super friendly, endlessly good natured and always offering great suggestions. If you are looking for design, creativity, skill and knowledge - I recommend Rodan Jewellers without hesitation. Thanks Mitchell for making the creation of our spectacular ring a wonderful part of our story. Best, Carol and Bob Read More
  • - Carol and Bob
Trust, Confidence & Reliability. Those three words sum up my experience with the Team at Rodan Jewellers. Mitchell was able to create a custom engagement ring for my wife that surpassed my expectations. That moment in life when you decide to take the leap and propose is a emotional one. ... Mitchell & his team helped me thru it each step of the way. They took the stress of it all of my shoulders and I trusted that they would make my dreams come true. We also went back and got custom wedding bands made as well. The team at Rodan takes a personal approach. When I walk thru their doors I'm greeted by name and made to feel unique. That's a rare thing to find in customer service these days. Rodan is my go to Jeweller and I wouldn't hesitate to send any of my friends there as well. If you have the time and want to get creative, I would strongly suggest to get a custom creation made & designed by Mitchell. His eye for design and detail is unmatched. Read More
We had been looking for engagement rings for awhile but after meeting Sergey, Rob and the whole Rodan Jewellers team, their customer service had us returning and we knew we wouldn't shop anywhere else. They were patient, knowledgeable and understanding of our needs and desires. This friendly, courteous and professional ... treatment remained over our numerous visits. We were never pressured and Sergey's commitment to our satisfaction was his most important focus. We can't say enough positive things about our beautiful Tacori engagement ring and matching band. It is stunningly beautiful! Sergey made it all possible! Thank-you for being a part of this memorable experience! It made the ice castle proposal even more special! Read More
  • - Carl Rochon
We had a beautiful 1.52 carat loose diamond that we wanted to have set. The staff at Rodan at Brentwood, Burnaby were extremely helpful. We told them what we had in mind and the staff helped us to see what it would look like. The end product was done in ... a matter of hours and we were extremely pleased and delighted with the workmanship. We enclose a photo and recommend this jewellery shop to everyone! Read More
  • - Francis
This is the best jeweller ever! I got my GORGEOUS Hearts on Fire platinum engagement ring from here and they made me feel so special! Today I got it sized down (for free) on site in under an hour! Thank you so much Mitchell for your professionalism and service! We ... will certainly be coming here for our wedding bands! -Nik ki Read More
Can't say enough wonderful things about Rodan Jewellers. Where do I begin! Their customer service goes above and beyond what I imagined. Their expertise in the industry and attention to detail are what make them such a successful business. Their selection of exclusive name brand jewellery is wonderful. The list ... goes on and on. I would highly recommend Rodan Jewellers to anyone and would never go anywhere else. I love my Tacori ring! Thank you Rob and Mitchell. Read More
I'm not a very creative person but with Mitch's help a beautiful ring came to life. Mitch has such a great passion for what he does and it shows in his work. My ring was hand-crafted and made with so much love and care, I'm very happy with how it ... turned out! Thank you Rodan! Read More
Mitchell is professional, knowledgable, and skilled craftsman. He custom made a ring for me, couldn't be happier with the result. Would definitely return and recommend to others!
We came to Rodan after a few horrible experiences through big box stores and private jewelers. Alex never pushed us into anything or tried to make a sale. He was honest and very knowledgeable. He made our ring experience one that we will never forget. He spent a lot of ... time listening and giving us answers and suggestions to any concerns. He didn't try to upsell or pressure us into something over our price range. I can't say more than enough great things about Alex. Thank you Alex. I love my ring. It's perfect. Read More
I love Alex at Rodan! He has been incredibly patient and accommodating to my never ending questions and changes. He even gave my bf some of his lunch because I took a life time and a half to choose my ring. Such amazing customer service and we're definitely getting our ... wedding bands from here with Alex in the future. Mitchell was also very knowledgeable with diamonds and answered all our questions without any pressure. Thank you for everything guys! Read More
  • - Bubu Chan
Excellent selection, friendly and helpful staff. I bought my wife's engagement ring here as well as our wedding rings. They have resized my wedding ring twice free of charge!
  • - Chris Burns
My fiancé and I purchased our wedding bands at Rodan Jewellers and my engagement ring was purchased here as well. Every experience at this location has been exceptional! My two rings are Tacori and they are breathtakingly beautiful. The engagement ring purchase probably couldn't have happened without Mitchell's help - ... he had a ring made & shipped from California all within our one week window before heading back to the UK. Sergey helped us pick out our wedding bands and his assistance and customer service was superb. Thank you Rodan for our wonderful rings that will last a lifetime! Read More
Quite possibly the best customer service we've ever received, EVER. Alia is awesome; she is thorough, energetic and gives great advice when you ask her for her suggestion, and she always follows up - highly recommend her as she really works hard to get you what you want, and trust ... me I am not an easy going customer in any way. Mitchell the gemologist is very knowledgeable, approachable, and honest with his feedback. I came in with my heart set on a very thin band for my engagement ring, and Mitchell suggested that the thin band would case my ring to turn a lot due to it being too top heavy and suggested different alternatives but ultimately left the decision up to me. He wasn't upselling or anything, he just wanted me to make an informed decision and I couldn't be happier with the outcome! Also Alex and Rob are easy to work with, and Rob clearly has years of expertise in the jewelry industry. Another highlight is the store always holds special events for their email subscribers; I highly recommend you go onto their website and subscribe via email as these events usually come with snacks, drinks and most importantly, they always offer either a discount or a gift card after $500+ of purchase towards the next purchase so it's perfect for those planning their wedding like us, or if you're buying a jewelry for your significant other. Although their location is far away from where we're located, we are always happy to make the trek out to Brentwood Centre because we know there will be expertise and excellent customer service awaiting us. I highly recommend Rodan for all your jewelry needs because they always go above and beyond for their customers. I'm really wowed at all they do and the events they throw, and I love supporting a family business, so kudos to that! PS, their packaging is gorgeous! They put our ring in a ring box, then into another box wrapped with ribbons and then into a bag, tied off with another ribbon! Very pretty to say the least. Read More
  • - Honey B.
This store is awesome! I still can't believe the amazing customer service provided by this location and affiliated pandora stores. In particular, Mitchell drove all the way out to Surrey to pick up some items from the Guilford Pandora store because they were out of stock at the Brentwood mall ... location. Going above and beyond my expectations is an understatement! Ryan is very knowledgable about the entire Pandora collection, and offers great design advice. What's awesome is that I get the same excellent service when buying a single charm or an entire Pandora bracelet. Read More
  • - Adhiran T.
Amazing service every time!!! They genuinely care that you find exactly what you are looking for. They are not pushy and let you take your time! I also love how knowledgeable and passionate they are. Highly recommend. Read More
  • - Emily D.
"When I was looking for the perfect engagement ring for my girlfriend, I happened to stop by Rodan Jewellers as one of my first stops to get the ball rolling and just get a feel for the whole process. I was so blown away by the team that I ultimately ... decided they were going to be my guys; from start to finish, Mitchell and his staff helped me find and customize a beautiful sapphire engagement ring that my now-fiance loves and cherishes. I felt so comfortable throughout this once-in-a-lifetime kind of purchase and will be coming back to pick out my wedding bands soon. I whole heartedly recommend Rodan to all my friends and I'd like to thank Mitchell, Alex, and Sergei especially for their patience and their help." Read More
  • - Ric O.
"My husband-to-be and I recently purchased both of our wedding bands from the Brentwood Rodan Jewellers location. We had top notch service from Sergey, who emailed quotes and information to us, helped us find the matching band for my engagement ring, and suggested brands to my husband-to-be to research for ... men's wedding bands. We really appreciated the time taken to get all the information to us, and the care that was given to find the right rings for us both. Thank you so much for excellent customer service!" Read More
  • - Callie Scott


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